Nouveau Riche Associates

Lori Leifson - training notes 8/30/2004

August 30, 2004

Dave Welch
Has connections to a person that can do billboards
53rd south state - plus 100 radio spots a month
Looking for 9 people - 100 for first month 30/mo thereafter
Contact 801-427-4549

September 20th - motivational speaker

Training by Lori Leifson

The Fred Factor - by Mark Sandborn
Customer service
Four Main Principles
Principle 1: Everyone makes a difference
You will directly affect the success of your business.
Do you add or take away from the experience of other colleagues or your customers.
No one can prevent you from choosing to be exceptional.
What kind of difference can you make.


Principle 2: Success is Built on Relationships
Relationship building is the most important objective in your business.
Approaching people - 3 foot rule - you need to be able to build a relationship quickly.


Principle 3: You must continually create value for others, and it doesn't have to cost a

penny
Write down something that you can do to create value without spending any money.
For example: Leave a note to someone. Leave take a candybar to a colleague or something.

Think of them on their birthday.


Principle 4: You can reinvent yourself regularly
Bring originality to what you do. You may feel like you are in a trench and feeling a bit

unmotivated. What can you do extra that will bring originality to your business?

You can make your life and your business into what you want it to be.

You can see the book, "The Fred Factor" on amazon.com by going to the following link:
http://www.marksanborn.com/store/The_Fred_Factor_-_New_&_Expanded.asp

Check out Corporate Alliance - you network with the people there and build relationships.

Seminars are held there. The location is just north of Novell. By the East Bay Golf

Course.

For a list of seminars, you can email: ucec@utah.gov


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http://nrgroup.blogspot.com
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posted by John Andersen @ 12:56 PM